RIGHT OF WITHDRAWAL
Without prejudice to the provisions set out below and to the cases expressly provided for under Article 59, paragraph 1, of Legislative Decree No. 206/2005 (Italian Consumer Code), the customer has the right to withdraw from the contract, without providing any reason, within 14 days from the date of receipt of the product.
To exercise the right of withdrawal, the customer must contact Customer Service by sending an e-mail to clienti@letiziavalenza.it from Monday to Friday, from 9:00 AM to 1:00 PM and from 2:00 PM to 5:00 PM.
In the event of withdrawal, the customer will be refunded the amount paid for the purchased product using the same payment method used for the original transaction.
Return shipping costs are borne by the customer.
Any additional costs arising from the choice of shipping methods other than standard delivery will not be refunded.
The refund will be suspended until the returned goods have been received and verified by our Quality Department to ensure compliance with the following requirements:
- the product and its packaging must be returned in the same condition in which they were received;
- any certificates relating to diamonds, gemstones, or the jewelry piece must be intact and in perfect condition;
- pouches, boxes, and accessories must be returned in their original condition.
EXCLUSION OF THE RIGHT OF WITHDRAWAL
Pursuant to Article 59, paragraph 1, letter c) of Legislative Decree No. 206/2005 (Italian Consumer Code), the right of withdrawal is excluded for products made to measure or clearly personalized.
Therefore, products customized or modified at the customer's request, including, but not limited to, made-to-order jewelry, personalized engravings, aesthetic modifications, custom sizes, specific gemstone selections, or any other customization requested by the customer, are excluded from the right of withdrawal.
RETURNS FOR DEFECTS OR NON-CONFORMITY
If the customer receives an incorrect, defective, or non-conforming product, they are invited to report the issue by sending a request to clienti@letiziavalenza.it.
The customer may be asked to provide one or more images showing the defect or non-conformity encountered.
Once the issue has been verified, the customer will receive further instructions regarding the return process or possible replacement of the product.