Production and Delivery Times
Products ordered by the customer are handcrafted within approximately 2–3 weeks from the date payment is received, excluding Saturdays and Sundays. Orders placed on Saturdays or Sundays will be processed on the next available Monday. If the order includes items that are already in stock, they will be shipped immediately and may be delivered within 2–3 business days.
Shipments are made via DHL Express.
Once entrusted to the courier, delivery generally takes 1–2 business days within Italy and 2–5 business days within the European Union.
For destinations outside the European Union, delivery times may vary between approximately 3 and 10 business days, depending on the destination country and any applicable customs procedures and clearance times.
The delivery times provided are estimates and may be subject to change due to circumstances beyond the control of the Seller or the appointed courier.
The Seller shall not be held responsible for any delays in production caused by third-party suppliers. In addition, shipments may be subject to delays during periods of high demand, such as holidays or special events. In such cases, the Seller will make reasonable efforts to promptly inform the customer. Any such delays shall not entitle the customer to cancel the order or claim compensation, as these circumstances have been disclosed in advance.
All products undergo quality inspections before shipment. Any damage resulting from improper use, impacts, unauthorized modifications or repairs, or normal wear and tear shall not be attributed to the Seller.
For bespoke requests and products not featured in the catalog, production times may vary depending on the complexity of the craftsmanship involved.
Deliveries to P.O. Boxes are not available.
The estimated turnaround time for repairs is approximately 1 to 3 weeks.
Eventuali ritardi nella consegna della merce non costituiscono causa per il rimborso.
Ritiro della merce
Al ricevimento della spedizione, ti invitiamo a verificare l’integrità della merce. I prodotti verranno consegnati in apposito imballaggio. È responsabilità del cliente, al momento della consegna e prima di sottoscrivere l’avvenuta ricezione, verificare che l’imballaggio esterno sia integro.
If the external packaging appears damaged or compromised, the customer may refuse delivery by providing a written explanation and sending an email notification to clienti@letiziavalenza.itaccompanied by photographs of the damaged packaging. In such cases, the customer must specify that the refusal is due to “damaged or compromised packaging”.
Once delivery has been accepted without reservation, any claims relating to the condition of the external packaging may be more difficult to verify. Customers are therefore advised to carefully inspect the package upon delivery.
Customs Duties and Import Taxes
For shipments to countries outside the European Union, any customs duties, local taxes, import taxes, or other charges are not included in the product price or in the shipping costs displayed at the time of purchase. Where applicable, such charges shall be borne exclusively by the customer and must be paid directly to the relevant customs authorities or to the courier responsible for delivery.
The Seller shall not be held responsible for any delays in delivery caused by customs inspections or clearance procedures. Failure to pay customs duties, import taxes, or other applicable charges, resulting in the detention, return, or destruction of the goods by the relevant authorities, shall not entitle the customer to any refund, compensation, or reimbursement.
Customers are therefore encouraged to check with the relevant authorities in their country regarding any applicable customs duties, import taxes, or additional charges before placing an order.